Turducken.com Shipping Info
Ship and Order Information
*Current COVID-19 Disclaimer -
Due to our Shipping Partners facing staffing issues, and the volume of packages in the shipping networks due to COVID-19, we are unable to offer the Ground/Home shipping option at this time.
Daily Cutoff is 1:00 PM CST
All orders placed before 1:00 PM CST will begin processing today (Monday-Thursday). Any order placed after 1:00 PM CST will begin processing on the next business day.
Note: Some items require additional processing time (1-2 Days). Frozen perishables do not ship over the weekend.
Deep Freeze Packaging
We ship perishables Nationwide. We use plenty of dry ice and a reusable, custom branded insulated cooler, a packaging combination that will insure your products arrive frozen and in excellent condition whether you choose Saver or Overnight delivery.
Turducken.com offers Saver (3 Day), 2 Day, and Overnight delivery from Louisiana to the lower 48 continental United States. For delivery to Hawaii and Alaska, you must select NEXT DAY as your shipping method when checking out.
Our shipping rates are determined by the total weight of your order, and the postal zip code to where your order is being shipped. Unlike most companies who base their shipping charges on total dollar value, we use current UPS and FEDEX shipping tables. There are no hidden shipping costs. The cost of the cooler, and dry ice are included in the shipping fee.
We encourage perishable orders to be delivered to a business or commercial address. Turducken.com is not responsible or liable for deliveries where the customer is not available to receive the order. All perishable food orders are final. If our Overnight courier fails to deliver your package on time (and your perishables are spoiled), you will receive a refund for your order and shipping charges incurred. Please note that we do not ship perishable foods over the weekend.
After you shop and checkout, you will receive an email notification stating that your order is in process. We will then proceed to pick and pack your order for shipment. If all items are in stock and are ready for shipment, your credit card will be processed. Once the order has been shipped, you will be notified via email with a tracking number.
Tracking your Order
For your convenience, to track your order here. Simply fill out the tracking box with your email address and receive real-time information on when you can expect delivery.
If an item is out of stock, we will contact you via email asking if you would like to back-order that item, or if you would like us to forward your order immediately. Back-ordered items generally arrive in our warehouse within 1 to 4 days. If you choose to back-order, we will proceed with shipping your original order and will bill your credit card for those items being shipped. After we receive new stock, we will then ship your back-order and will bill your credit card accordingly, along with new shipping charges.